Interactive Demo

{
   "code": "43-4051.00",
   "title": "Customer Service Representatives",
   "tags": {
      "bright_outlook": true
   },
   "also_called": [
      {
         "title": "Account Representative",
         "summary": true
      },
      {
         "title": "Call Center Representative",
         "summary": false
      },
      {
         "title": "Client Services Representative",
         "summary": false
      },
      {
         "title": "Customer Care Representative (CCR)",
         "summary": false
      },
      {
         "title": "Customer Service Agent",
         "summary": false
      },
      {
         "title": "Customer Service Representative (CSR)",
         "summary": true
      },
      {
         "title": "Customer Service Specialist",
         "summary": true
      },
      {
         "title": "Customer Support Representative (Customer Support Rep)",
         "summary": false
      },
      {
         "title": "Guest Service Agent",
         "summary": false
      },
      {
         "title": "Member Services Representative (Member Services Rep)",
         "summary": true
      }
   ],
   "sample_of_military_titles": {
      "air_force": [
         "Financial Management and Comptroller",
         "Financial Management and Comptroller Craftsman",
         "Financial Management and Comptroller Superintendent",
         "Health Services Management Apprentice",
         "Health Services Management Helper",
         "Health Services Management Journeyman, Health Information Technology",
         "Personnel Apprentice",
         "Personnel Helper",
         "Public Affairs",
         "Public Affairs Craftsman"
      ],
      "army": [
         "Financial Management Technician"
      ],
      "coast_guard": [
         "Personnel Administration Specialty",
         "Yeoman"
      ],
      "marine_corps": [
         "Finance Technician",
         "Financial Management Resource Analyst",
         "Marine Corps Community Services Marine"
      ],
      "navy": [
         "Logistics Specialist",
         "Personnel Specialist",
         "Retail Operator",
         "Retail Services Specialist",
         "Ship's Store Afloat Resale Operations Management (ROM) Manager"
      ],
      "space_force": []
   },
   "what_they_do": "Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.",
   "on_the_job": [
      "Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.",
      "Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.",
      "Check to ensure that appropriate changes were made to resolve customers' problems."
   ],
   "word_cloud_terms": [
      "conventional interests",
      "telephone",
      "service",
      "provide basic information",
      "customer",
      "payment",
      "handle complaint",
      "personal service",
      "resolve problems"
   ],
   "career_video": true,
   "contents": [
      {
         "href": "https://api-v2.onetcenter.org/veterans/careers/43-4051.00/in_the_military",
         "title": "In the military"
      },
      {
         "href": "https://api-v2.onetcenter.org/veterans/careers/43-4051.00/knowledge",
         "title": "Knowledge"
      },
      {
         "href": "https://api-v2.onetcenter.org/veterans/careers/43-4051.00/skills",
         "title": "Skills"
      },
      {
         "href": "https://api-v2.onetcenter.org/veterans/careers/43-4051.00/abilities",
         "title": "Abilities"
      },
      {
         "href": "https://api-v2.onetcenter.org/veterans/careers/43-4051.00/personality",
         "title": "Personality"
      },
      {
         "href": "https://api-v2.onetcenter.org/veterans/careers/43-4051.00/technology",
         "title": "Technology"
      },
      {
         "href": "https://api-v2.onetcenter.org/veterans/careers/43-4051.00/education",
         "title": "Education"
      },
      {
         "href": "https://api-v2.onetcenter.org/veterans/careers/43-4051.00/job_outlook",
         "title": "Job Outlook"
      },
      {
         "href": "https://api-v2.onetcenter.org/veterans/careers/43-4051.00/check_out_my_state",
         "title": "Check Out My State"
      },
      {
         "href": "https://api-v2.onetcenter.org/veterans/careers/43-4051.00/explore_more",
         "title": "Explore More"
      }
   ]
}