{
"social": [
{
"code": "2.B.1.b",
"title": "Coordination",
"description": "Adjusting actions in relation to others' actions.",
"example": [
{
"level": 28,
"description": "Schedule appointments for a medical clinic"
},
{
"level": 57,
"description": "Work with others to put a new roof on a house"
},
{
"level": 85,
"description": "Direct a project requiring coordination between multiple subcontractors"
}
]
},
{
"code": "2.B.1.e",
"title": "Instructing",
"description": "Teaching others how to do something.",
"example": [
{
"level": 28,
"description": "Instruct a new employee in the use of a timekeeping system"
},
{
"level": 57,
"description": "Instruct a coworker in how to operate a software program"
},
{
"level": 85,
"description": "Demonstrate a surgical procedure to interns in a teaching hospital"
}
]
},
{
"code": "2.B.1.d",
"title": "Negotiation",
"description": "Bringing others together and trying to reconcile differences.",
"example": [
{
"level": 28,
"description": "Present justification to a manager for altering a work schedule"
},
{
"level": 57,
"description": "Contract with a wholesaler to sell items at a given cost"
},
{
"level": 85,
"description": "Work as an ambassador in negotiating a new treaty"
}
]
},
{
"code": "2.B.1.c",
"title": "Persuasion",
"description": "Persuading others to change their minds or behavior.",
"example": [
{
"level": 28,
"description": "Solicit donations for a charity"
},
{
"level": 57,
"description": "Convince a supervisor to purchase new office equipment"
},
{
"level": 85,
"description": "Change the opinion of the jury in a complex legal case"
}
]
},
{
"code": "2.B.1.f",
"title": "Service Orientation",
"description": "Actively looking for ways to help people.",
"example": [
{
"level": 28,
"description": "Ask customers if they would like a cup of coffee"
},
{
"level": 57,
"description": "Make flight reservations for customers using an online booking site"
},
{
"level": 85,
"description": "Direct relief agency operations in a disaster area"
}
]
},
{
"code": "2.B.1.a",
"title": "Social Perceptiveness",
"description": "Being aware of others' reactions and understanding why they react as they do.",
"example": [
{
"level": 28,
"description": "Notice that customers are angry because they have been waiting too long"
},
{
"level": 57,
"description": "Be aware of how a coworker's promotion will affect a work group"
},
{
"level": 85,
"description": "Counsel patients who are depressed during a crisis period"
}
]
}
],
"thinking": [
{
"code": "2.A.2.b",
"title": "Active Learning",
"description": "Understanding the implications of new information for both current and future problem-solving and decision-making.",
"example": [
{
"level": 28,
"description": "Think about the implications of a news article for job opportunities"
},
{
"level": 57,
"description": "Determine the impact of new menu changes on a restaurant's purchasing requirements"
},
{
"level": 85,
"description": "Identify the implications of a new scientific theory for product design"
}
]
},
{
"code": "2.A.1.b",
"title": "Active Listening",
"description": "Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.",
"example": [
{
"level": 28,
"description": "Take a customer's order"
},
{
"level": 57,
"description": "Answer inquiries regarding credit references"
},
{
"level": 85,
"description": "Serve as a judge in a complex legal disagreement"
}
]
},
{
"code": "2.B.2.i",
"title": "Complex Problem Solving",
"description": "Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.",
"example": [
{
"level": 28,
"description": "Lay out tools to complete a job"
},
{
"level": 57,
"description": "Redesign a floor layout to take advantage of new manufacturing techniques"
},
{
"level": 85,
"description": "Develop a plan to provide emergency relief for a major metropolitan area"
}
]
},
{
"code": "2.A.2.a",
"title": "Critical Thinking",
"description": "Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.",
"example": [
{
"level": 28,
"description": "Determine whether a subordinate has a good excuse for being late"
},
{
"level": 57,
"description": "Evaluate customer complaints and determine appropriate responses"
},
{
"level": 85,
"description": "Write legal brief challenging a federal law"
}
]
},
{
"code": "2.B.4.e",
"title": "Judgment and Decision Making",
"description": "Considering the relative costs and benefits of potential actions to choose the most appropriate one.",
"example": [
{
"level": 28,
"description": "Decide how scheduling a break will affect work flow"
},
{
"level": 57,
"description": "Evaluate a loan application for degree of risk"
},
{
"level": 85,
"description": "Decide whether a manufacturing company should invest in new robotics technology"
}
]
},
{
"code": "2.A.2.c",
"title": "Learning Strategies",
"description": "Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.",
"example": [
{
"level": 28,
"description": "Learn a different method of completing a task from a coworker"
},
{
"level": 57,
"description": "Identify an alternative approach to help trainees who are having difficulties"
},
{
"level": 85,
"description": "Apply principles of educational psychology to develop new teaching methods"
}
]
},
{
"code": "2.A.2.d",
"title": "Monitoring",
"description": "Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.",
"example": [
{
"level": 28,
"description": "Proofread and correct a letter"
},
{
"level": 57,
"description": "Monitor a meeting and revise the agenda to ensure important topics are discussed"
},
{
"level": 85,
"description": "Review corporate productivity and develop a plan to increase it"
}
]
},
{
"code": "2.B.5.a",
"title": "Time Management",
"description": "Managing one's own time and the time of others.",
"example": [
{
"level": 28,
"description": "Keep a monthly calendar of appointments"
},
{
"level": 57,
"description": "Allocate the time of subordinates to projects for the coming week"
},
{
"level": 85,
"description": "Allocate the time of scientists to multiple research projects"
}
]
}
]
}
