Interactive Demo

{
   "code": "43-4051.00",
   "title": "Customer Service Representatives",
   "tags": {
      "bright_outlook": true
   },
   "description": "Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.",
   "sample_of_reported_titles": [
      "Account Representative",
      "Call Center Representative",
      "Client Services Representative",
      "Customer Care Representative (CCR)",
      "Customer Service Agent",
      "Customer Service Representative (CSR)",
      "Customer Service Specialist",
      "Customer Support Representative (Customer Support Rep)",
      "Guest Service Agent",
      "Member Services Representative (Member Services Rep)"
   ],
   "bright_outlook": [
      {
         "code": "openings",
         "title": "Numerous Job Openings"
      }
   ],
   "updated": {
      "year": 2025,
      "contents": [
         {
            "title": "Abilities",
            "source": "Analyst",
            "year": 2022
         },
         {
            "title": "Alternate Titles",
            "source": "Multiple sources",
            "year": 2025
         },
         {
            "title": "Detailed Work Activities",
            "source": "Analyst",
            "year": 2021
         },
         {
            "title": "Education",
            "source": "Incumbent",
            "year": 2022
         },
         {
            "title": "Interests",
            "source": "Machine Learning",
            "year": 2023
         },
         {
            "title": "Job Zone",
            "source": "Analyst",
            "year": 2022
         },
         {
            "title": "Knowledge",
            "source": "Incumbent",
            "year": 2022
         },
         {
            "title": "Related Occupations",
            "source": "Analyst",
            "year": 2024
         },
         {
            "title": "Sample of Reported Titles",
            "source": "Incumbent",
            "year": 2022
         },
         {
            "title": "Skills",
            "source": "Analyst",
            "year": 2022
         },
         {
            "title": "Tasks",
            "source": "Incumbent",
            "year": 2022
         },
         {
            "title": "Technology Skills & Tools",
            "source": "Analyst",
            "year": 2024
         },
         {
            "title": "Work Activities",
            "source": "Incumbent",
            "year": 2022
         },
         {
            "title": "Work Context",
            "source": "Incumbent",
            "year": 2022
         },
         {
            "title": "Work Styles",
            "source": "Incumbent",
            "year": 2022
         },
         {
            "title": "Work Values",
            "source": "Analyst",
            "year": 2008
         }
      ]
   },
   "summary_contents": [
      {
         "href": "https://api-v2.onetcenter.org/online/occupations/43-4051.00/summary/tasks",
         "title": "Tasks"
      },
      {
         "href": "https://api-v2.onetcenter.org/online/occupations/43-4051.00/summary/technology_skills",
         "title": "Technology Skills"
      },
      {
         "href": "https://api-v2.onetcenter.org/online/occupations/43-4051.00/hot_technology",
         "title": "Hot Technologies"
      },
      {
         "href": "https://api-v2.onetcenter.org/online/occupations/43-4051.00/in_demand",
         "title": "In Demand Skills"
      },
      {
         "href": "https://api-v2.onetcenter.org/online/occupations/43-4051.00/summary/work_activities",
         "title": "Work Activities"
      },
      {
         "href": "https://api-v2.onetcenter.org/online/occupations/43-4051.00/summary/detailed_work_activities",
         "title": "Detailed Work Activities"
      },
      {
         "href": "https://api-v2.onetcenter.org/online/occupations/43-4051.00/summary/work_context",
         "title": "Work Context"
      },
      {
         "href": "https://api-v2.onetcenter.org/online/occupations/43-4051.00/summary/job_zone",
         "title": "Job Zone"
      },
      {
         "href": "https://api-v2.onetcenter.org/online/occupations/43-4051.00/summary/apprenticeship",
         "title": "Apprenticeship Opportunities"
      },
      {
         "href": "https://api-v2.onetcenter.org/online/occupations/43-4051.00/summary/skills",
         "title": "Skills"
      },
      {
         "href": "https://api-v2.onetcenter.org/online/occupations/43-4051.00/summary/knowledge",
         "title": "Knowledge"
      },
      {
         "href": "https://api-v2.onetcenter.org/online/occupations/43-4051.00/summary/education",
         "title": "Education"
      },
      {
         "href": "https://api-v2.onetcenter.org/online/occupations/43-4051.00/summary/abilities",
         "title": "Abilities"
      },
      {
         "href": "https://api-v2.onetcenter.org/online/occupations/43-4051.00/summary/interests",
         "title": "Interests"
      },
      {
         "href": "https://api-v2.onetcenter.org/online/occupations/43-4051.00/summary/work_values",
         "title": "Work Values"
      },
      {
         "href": "https://api-v2.onetcenter.org/online/occupations/43-4051.00/summary/work_styles",
         "title": "Work Styles"
      },
      {
         "href": "https://api-v2.onetcenter.org/online/occupations/43-4051.00/summary/related_occupations",
         "title": "Related Occupations"
      },
      {
         "href": "https://api-v2.onetcenter.org/online/occupations/43-4051.00/summary/professional_associations",
         "title": "Professional Associations"
      }
   ],
   "details_contents": [
      {
         "href": "https://api-v2.onetcenter.org/online/occupations/43-4051.00/details/tasks",
         "title": "Tasks"
      },
      {
         "href": "https://api-v2.onetcenter.org/online/occupations/43-4051.00/details/technology_skills",
         "title": "Technology Skills"
      },
      {
         "href": "https://api-v2.onetcenter.org/online/occupations/43-4051.00/hot_technology",
         "title": "Hot Technologies"
      },
      {
         "href": "https://api-v2.onetcenter.org/online/occupations/43-4051.00/in_demand",
         "title": "In Demand Skills"
      },
      {
         "href": "https://api-v2.onetcenter.org/online/occupations/43-4051.00/details/tools_used",
         "title": "Tools Used"
      },
      {
         "href": "https://api-v2.onetcenter.org/online/occupations/43-4051.00/details/work_activities",
         "title": "Work Activities"
      },
      {
         "href": "https://api-v2.onetcenter.org/online/occupations/43-4051.00/details/detailed_work_activities",
         "title": "Detailed Work Activities"
      },
      {
         "href": "https://api-v2.onetcenter.org/online/occupations/43-4051.00/details/work_context",
         "title": "Work Context"
      },
      {
         "href": "https://api-v2.onetcenter.org/online/occupations/43-4051.00/details/job_zone",
         "title": "Job Zone"
      },
      {
         "href": "https://api-v2.onetcenter.org/online/occupations/43-4051.00/details/apprenticeship",
         "title": "Apprenticeship Opportunities"
      },
      {
         "href": "https://api-v2.onetcenter.org/online/occupations/43-4051.00/details/skills",
         "title": "Skills"
      },
      {
         "href": "https://api-v2.onetcenter.org/online/occupations/43-4051.00/details/knowledge",
         "title": "Knowledge"
      },
      {
         "href": "https://api-v2.onetcenter.org/online/occupations/43-4051.00/details/education",
         "title": "Education"
      },
      {
         "href": "https://api-v2.onetcenter.org/online/occupations/43-4051.00/details/abilities",
         "title": "Abilities"
      },
      {
         "href": "https://api-v2.onetcenter.org/online/occupations/43-4051.00/details/interests",
         "title": "Interests"
      },
      {
         "href": "https://api-v2.onetcenter.org/online/occupations/43-4051.00/details/work_values",
         "title": "Work Values"
      },
      {
         "href": "https://api-v2.onetcenter.org/online/occupations/43-4051.00/details/work_styles",
         "title": "Work Styles"
      },
      {
         "href": "https://api-v2.onetcenter.org/online/occupations/43-4051.00/details/related_occupations",
         "title": "Related Occupations"
      },
      {
         "href": "https://api-v2.onetcenter.org/online/occupations/43-4051.00/details/professional_associations",
         "title": "Professional Associations"
      }
   ],
   "custom_contents": [
      {
         "href": "https://api-v2.onetcenter.org/online/occupations/43-4051.00/custom/work_activities_outline",
         "title": "Work Activities Outline"
      }
   ]
}