Interactive Demo

{
   "code": "43-4051.00",
   "title": "Customer Service Representatives",
   "tags": {
      "bright_outlook": true
   },
   "also_called": [
      {
         "title": "Account Representative",
         "summary": true
      },
      {
         "title": "Call Center Representative",
         "summary": false
      },
      {
         "title": "Client Services Representative",
         "summary": false
      },
      {
         "title": "Customer Care Representative (CCR)",
         "summary": false
      },
      {
         "title": "Customer Service Agent",
         "summary": false
      },
      {
         "title": "Customer Service Representative (CSR)",
         "summary": true
      },
      {
         "title": "Customer Service Specialist",
         "summary": true
      },
      {
         "title": "Customer Support Representative (Customer Support Rep)",
         "summary": false
      },
      {
         "title": "Guest Service Agent",
         "summary": false
      },
      {
         "title": "Member Services Representative (Member Services Rep)",
         "summary": true
      }
   ],
   "what_they_do": "Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.",
   "on_the_job": [
      "Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.",
      "Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.",
      "Check to ensure that appropriate changes were made to resolve customers' problems."
   ],
   "word_cloud_terms": [
      "conventional interests",
      "telephone",
      "service",
      "provide basic information",
      "customer",
      "payment",
      "handle complaint",
      "personal service",
      "resolve problems"
   ],
   "career_video": true,
   "contents": [
      {
         "href": "https://api-v2.onetcenter.org/mnm/careers/43-4051.00/knowledge",
         "title": "Knowledge"
      },
      {
         "href": "https://api-v2.onetcenter.org/mnm/careers/43-4051.00/skills",
         "title": "Skills"
      },
      {
         "href": "https://api-v2.onetcenter.org/mnm/careers/43-4051.00/abilities",
         "title": "Abilities"
      },
      {
         "href": "https://api-v2.onetcenter.org/mnm/careers/43-4051.00/personality",
         "title": "Personality"
      },
      {
         "href": "https://api-v2.onetcenter.org/mnm/careers/43-4051.00/technology",
         "title": "Technology"
      },
      {
         "href": "https://api-v2.onetcenter.org/mnm/careers/43-4051.00/education",
         "title": "Education"
      },
      {
         "href": "https://api-v2.onetcenter.org/mnm/careers/43-4051.00/job_outlook",
         "title": "Job Outlook"
      },
      {
         "href": "https://api-v2.onetcenter.org/mnm/careers/43-4051.00/check_out_my_state",
         "title": "Check Out My State"
      },
      {
         "href": "https://api-v2.onetcenter.org/mnm/careers/43-4051.00/explore_more",
         "title": "Explore More"
      }
   ]
}