Interactive Demo

{
   "code": "43-2021.00",
   "title": "Telephone Operators",
   "tags": {},
   "also_called": [
      {
         "title": "411 Directory Assistance Operator (411 Directory Assistance Op)",
         "summary": true
      },
      {
         "title": "Directory Assistance Operator (Directory Assistance Op)",
         "summary": true
      },
      {
         "title": "Information Specialist",
         "summary": false
      },
      {
         "title": "Live Source Operator (Live Source Op)",
         "summary": false
      },
      {
         "title": "Long Distance Operator (LD Operator)",
         "summary": false
      },
      {
         "title": "PBX Operator (Post Box Exchange Operator)",
         "summary": false
      },
      {
         "title": "Phone Operator (Telephone Operator)",
         "summary": true
      },
      {
         "title": "Phone Secretary (Telephone Secretary)",
         "summary": false
      },
      {
         "title": "TELECOM Op (Telecommunications Operator)",
         "summary": true
      },
      {
         "title": "Toll Operator (Toll Op)",
         "summary": false
      }
   ],
   "what_they_do": "Provide information by accessing alphabetical, geographical, or other directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.",
   "on_the_job": [
      "Observe signal lights on switchboards, and dial or press buttons to make connections.",
      "Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.",
      "Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information."
   ],
   "word_cloud_terms": [
      "provide information",
      "conventional interests",
      "assist customers",
      "personal service",
      "phone equipment",
      "computer",
      "database",
      "emergency calls",
      "ask questions"
   ],
   "career_video": true,
   "contents": [
      {
         "href": "https://api-v2.onetcenter.org/mnm/careers/43-2021.00/knowledge",
         "title": "Knowledge"
      },
      {
         "href": "https://api-v2.onetcenter.org/mnm/careers/43-2021.00/skills",
         "title": "Skills"
      },
      {
         "href": "https://api-v2.onetcenter.org/mnm/careers/43-2021.00/abilities",
         "title": "Abilities"
      },
      {
         "href": "https://api-v2.onetcenter.org/mnm/careers/43-2021.00/personality",
         "title": "Personality"
      },
      {
         "href": "https://api-v2.onetcenter.org/mnm/careers/43-2021.00/technology",
         "title": "Technology"
      },
      {
         "href": "https://api-v2.onetcenter.org/mnm/careers/43-2021.00/education",
         "title": "Education"
      },
      {
         "href": "https://api-v2.onetcenter.org/mnm/careers/43-2021.00/job_outlook",
         "title": "Job Outlook"
      },
      {
         "href": "https://api-v2.onetcenter.org/mnm/careers/43-2021.00/check_out_my_state",
         "title": "Check Out My State"
      },
      {
         "href": "https://api-v2.onetcenter.org/mnm/careers/43-2021.00/explore_more",
         "title": "Explore More"
      }
   ]
}